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Lightening of Lamp and inauguration of t


Sakal Sobat Boluya Mental Health Support 

Helpline (020 - 71171669)

Sharing and ventilation are the most important cores of modern society’s psychosocial wellbeing. Statistics say that unexpressed feelings and emotions lead to stress, which further proves to be an open invitation to mental health issues. Understanding this need of the hour, a joint initiative of Sakal Social Foundation and Centre for Mental Health, Karve Institute of Social Service, Sakal Sobat Boluya (सकाळ सोबत बोलूया) Mental Health Support Helpline is functioning 24x7 since 3rd August 2020. Supported by Punit Balan Group this helpline provides an unbiased listening space for the caller who are struggling with emotional management and distress issues.

The Helpline stories reflect discomfort and distress expressed by a huge lot, crossing 6750 calls in last six months. While the number of calls received from the male population (61%) and urban population (65%) is higher, there is also a considerable call flow from people working in the private sector (27%). While the younger generation, aged 18-30, is still to reach out for sharing, senior citizens and homemakers are finding the helpline quite helpful to vent out their situations of suppression. 


Major issues faced by people in the last two months mainly show stresses related to current pandemic- COVID 19, coupled with financial stresses. Apart from these stresses, low mood, and depression, anxieties is related to future uncertainties, complex and multiple relationships and occupational stresses also top the major concerns. The helpline is receiving calls from all over Maharashtra, Mumbai, Pune, Aurangabad, Sangli, Kolhapur, from towns like Bramati, Barshi, Karad, Latur, Osmanabad and from the interiors such as Junnar, Shirur, Shirval, Uralikanchan, Gadhinglaj and so on.


  1. Provide Mental Health Support to Callers

  2. 24x7 Helpline

  3. Identifying Mental Health Issues

  4. Providing Free of Charge Telephonic Counseling to the Caller

  5. Providing Free of Charge Telephonic Family Counseling

  6. In exceptional cases providing Face to Face Free Counseling at KINSS, Pune

  7. Referral to Psychologists, Psychiatrists, Test Centres and/or Hospitals


Dr. Mahesh Thakur

Program Director

With over 15 Counselors working on the Helpline around the clock, taking up the day-to-day administrative and academic responsibility as the Knowledge Partner, Karve Institute of Social Service, takes care of the successful implementation of this project through round the clock coordination of various mental health professionals on-board, organizing workshops and training modules for the Helpline Counselors, acquiring technological support, and maintaining statistics. Various observations and research findings that fetched from this project is going to be a significant referral resource for the researchers in near future.

Team Involved

Mr. Chetan Diwan, Program Manager

Shilpa Tambe, Program Coordinator and Counsellor

Dr. Medha Kumthekar, Psychologist

Dr. Pravin Pargaonkar, Psychotherapist

Ms. Amruta Bokil, Psychologist

Mrs. Rashmi Patwardhan, Counsellor

Mrs. Vrushali Diwan, Counsellor

Mrs. Smita Londhe, Counsellor

Mrs. Medha Pujari, Special Educator and Counsellor

Mrs. Bhagyashri Dixit, Counsellor

Mrs. Dhanashree Ghate, Counsellor

Dr. Alpana Vaidya, Psychologist

Mr. Viren Rajput, Counsellor

Dr. Yogesh Pokale, Psychiatrist

Dr. Sneha Mulchandani, Counsellor

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